Google Instant Search: The Basics

September 9th, 2010 by Duncan Parry | Tags: , , , , ,
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This blog post is more of a FAQ on Google’s new feature Instant Search; I’ll be following up with my take on what this might mean for Google, search marketers, clients – and the group everybody seems to be forgetting in the industry press – consumers.

Q: What is Google Instant?

This is a new feature on Google’s interface, only available on the most recent version of web browsers (see below). The Google Adwords FAQ is here.

When a consumer searches, GI will change search results as you type, as well as changing the suggested searches (which already happen). These are based on past consumer search queries, your location and past searches (i.e. personalization).

During the process, Google uses an algorithm to predict what a user means and shows results accordingly – e.g. typing “holid” may mean results for “holidays” appear – see image 1 attached.

An example:

Image of Google UK Instant Search results for "Florida holid"

An example of Google UK Instant Search results for "Florida holid"

Q: Why have Google launched this?

Google’s stated reasons:

- faster searches
- helps guide users to searches
- users see results without clicking a button / hitting return and can refine their query as they type based on the results

I also believe this is part of their ongoing efforts to step-up to competing with Bing, whom are focused on interface developments to aid consumers and gain marketshare.

Q: Which Browsers?

This will only work on the latest browser versions in the US, UK, France, Germany, Italy, Spain and Russia: Chrome v5/6, Firefox v3, Safari v5 for Mac and Internet Explorer v8.

If you used Google over the last few days and saw different “swirling” logos, then your browser is compatible.

You can enable it here if not seeing it: http://www.google.com/webhp?sclient=psy

Q: When doesn’t it work?


It won’t work on:

  • older browsers
  • toolbars
  • the address bar
  • browser search boxes
  • iGoogle
  • if you disabled Google autocomplete
  • if you disable it via the drop down to the right of the search box marked “Instant”
  • if use the SSL version of Google search

Many consumers use the first three without thinking; this will limit impact for the initial search in a session – but not once on Google itself. Google may add this to toolbars etc in future, of course.

Q: What are UK Browser Market Shares?

To give context to whom will see this:

  • IE8 – 32%
  • FireFox 3.x – 21%
  • Chrome 5/6 – 2%
  • Safari 5 – 0.19%


= 55.19% of the UK will potentially see this. Source: Statcounter.com

It’s worth noting many corporates use older browsers that don’t support this – including most of the UK Government, many utilities firms and finance companies….so consumers will be getting one experience, and another at work in some cases.

I’ll explain how I think this will affect search and consumers in a follow up post shortly.

Facebook Places

August 19th, 2010 by John Barton | Tags: , ,
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Setting the scene:
Facebook Places was announced yesterday and saw Facebook make their long awaited first steps into geolocation, an area currently dominated by Foursquare and Gowalla. These location based social apps are becoming more popular amongst business and marketers as a way to target people at specific locations, for example checking in at a Starbucks to earn rewards and free coffee. They have huge potential for campaigns, but are currently hindered by relatively small user numbers; they rely mainly on early adopters and have yet to really penetrate the lives of the average social network user.

Why is Facebook significant?
Facebook becoming a player in this game is significant because of the sheer scale of their membership. They already have the audience; they just need to bring the geolocation option into their Facebook experience.

Mobile:
Though Facebook can be accessed as standard via mobile, currently Facebook Places is only available iPhones, or geolocation enabled smart phones from the Facebook Touch mobile site. Currently there is no app available for android or blackberry devices, though they are planned at some stage.

Availability:
Places is only available in the US at the moment and no dates have been released for an international launch.

How does it work:
For the average user, Places will become an option whereby you ‘allow’ Facebook to know your location. Then you will be able to share this with your friends, find out where they are, and discover places nearby. You can add new places when you visit them, and tag yourself and your friends at locations much like you can currently do with photographs and video, and just like the current tagging options, you don’t need permission to tag your friends at locations, this has raised privacy issues already.
Your check-ins will automatically appear in your profile, in your friend’s news stream, and the news stream of your current ‘Place’. These can all be modified in your privacy settings much like everything else you can currently share on Facebook.

Clients:
Clients will be able to ‘claim’ their business’ on Places. Whether they’ve been added by themselves or someone else, owners will be able to claim ownership and automatically set up a Facebook business page which will then house and stream all the check-ins people make from their business. So essentially your local coffee house will have its own page acting as a live message board broadcasting customer check-ins.

Development:
Facebook will be making a Places API available to developers to scrape information from public places, and information users allow to be shared, so there should be an oncoming influx of interesting location based apps and games for Facebook users that will seek to take advantage of this new feature, Gowalla and Foursquare have been given access to Places, so checkins can be posted across both networks.

In practice:
Facebook as a platform for marketing becomes even more powerful with Places. Users opting to share their location become open to very focussed and direct marketing opportunities, and there is also the ‘game’ element of geolocation, earning rewards for checkins, following ‘treasure hunts’ around cities, finding out about exclusive and secret locations and so on. These are all ways companies are already using Gowalla and Foursquare to market to customers, with the 500million+ users Facebook currently boasts, the scope for these campaigns becomes even greater and the potential all the more interesting and exciting.

John Barton, Head of Planning and Social Media

Steak to speak at Figaro event

August 2nd, 2010 by Jocelyn Bull | Tags: , , ,
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Figaro

Group Account Director Alastair Boyle is looking forward to presenting at Figaro Digital’s SEO & PPC event at London’s The Hospital Club this Thursday, August 4th.

His session ‘All search and no marketing?’ will cover the following:

In a world dominated by technology and algorithms, search marketing can often be all search and no marketing. In this session, Steak goes beyond the buzzword ‘integration’ and draws on real world examples to show how best to use search as part of the marketing mix. We’ll look at how search can integrate with brand campaigns as well direct response, how it can inform and assess offline strategy, and how to maximise the potential of universal search.

 

 

Defining Search Engine Optimization in 2010

July 29th, 2010 by Gareth Owen | Tags: , , , , ,
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By Gareth Owen, Search Engine Watch, July 28, 2010

My last post, “What’s Next for Search, SEO?,” managed to produce some interesting takes on the future, past, and present of devices and how we use them/optimize for them. Thanks for your responses. They got me thinking — what year am I stuck in?

The simple answer is that I never quite came to terms with the ’90s. Having been born in 1980, I just couldn’t accept that a new decade had anything to do with me. Plus, my football team was unbeatable in the ’80s and is now average at best. So if I were really pressed for an answer, I’d say I was stuck in 1988. Early May, to be precise.

But I’ve also noticed some definite differences in search engine optimization (SEO) campaigns and approaches to SEO from agencies and in-house teams that can give clues about when they last carried out a root and branch review of how they do SEO.

Since 2000, SEO has been developing as an art and as a defined function of marketing. Each year has tended to see specific approaches and developments that have helped to define how you should approach SEO. If 2005 was about internal linking, then 2009 was about optimized PR and advertorials.

What I’m particularly interested in is defining SEO in 2010. This isn’t necessarily about finding something new, more about what seems to really be producing results after the Caffeine update and the May Day changes.

The trend we’re seeing is that highly relevant links from sites with quality link profiles of their own are adding the most value to an SEO campaign, rather than those with outright PageRank (we have also seen a large number of sites suffer ranking drops due to an inordinate number of sitewide inbound links, but that’s another story).

This may not be anything new in itself — highly relevant links have always been important and difficult to come by for a number of reasons. But the reduction in apparent value of PageRank, and increase in the value of a purely relevant site and content, is interesting.

What is doubly interesting (and helpful) is that Google has a tool that can specifically identify what those highly relevant sites might be. (It won’t actually get links from them, you’ll still have to be creative there).

The tool? Google Ad Planner — allowing you to see what sites match the same user profile as your client’s site, and also filter by industry sector/classification of the site, giving a neat picture of what Google feels is a relevant link profile for your client. You can then export a list of the best sites to target for links — it can even tell you which ones are using Google text ads on their site, thereby giving you a foot in the door to discuss advertising rates, content hosting, reciprocal links, or whatever you feel is the right approach for each site.

So, if there’s a theme for 2010, it has to be that taking the time to identify your market and focusing on how to build relationships with those relevant sites will put you above SEOs that are still focusing on optimized PR and advertorials. They’re stuck in 2009…

What do the iPad and Tablet Computers Mean for Search?

July 9th, 2010 by Duncan Parry | Tags: , , , ,
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Duncan ParryBy Duncan Parry, Search Engine Watch, July 2, 2010

The iPad. Surrounded by hype, adored by some, denigrated by others.

Like the iPhone before it, the iPad is a category igniter — it won’t end up being the dominant product in its category in terms of sales volumes, but as the poster boy of tablet computing it has drawn attention and media coverage, which has promoted the device category to the public.

However, it’s first to market — and as an iPad user myself, I’m beginning to glimpse how the device will have an impact on search and digital strategies going forward. Here are my thoughts so far.

Search Engines and Tablet Devices

Obviously search engine interfaces need to be tailored to the device. The iPad doesn’t support Flash, so any video content embedded into search results will need to be available as HTML 5 video — and for any other formats that different tablet don’t support. This is important as Bing in particular looks to integrated media content directly into the page as part of it’s entertainment channel.

Google has already launched an iPad app — similar to their mobile one — which incorporates search, e-mail, and other popular Google products, as well as a built-in browser. The iPad can only run one app at a time, so this makes it easier to switch between Google products and the web. However, most consumers won’t want to install an app, so ensuring search websites work with the operating systems and browsers of different tablets is key.

There’s an opportunity here to innovate. Google already offers voice-based searching on the iPad and Android phones; so far I’ve found the accuracy variable but no doubt that will improve over time. This innovation can go further: touch screens actively encourage the use of the fingers — so there’s an opportunity to enable uses to interact with search results in this way, for example, expanding plus boxes by swiping down or drawing circles on maps to find local businesses with that radius.

So experts are predicting the days of keyboards and mice are numbered — but I think they will be around for a long time to come. Just as we’ve accepted touch screens on phones alongside keypads, so will touch screen computing be a mainstream experience alongside the keyboard and mouse. However, this could lead to an increase in typos and misspelled search queries; we’ve all got fat-finger syndrome at times!

Geo-targeting

Tablet computers are ideal for using search on the move via a phone or wireless connection. So detecting the user’s location and personalizing search results accordingly is another important aspect of the tablet computing search experience, just like it’s increasingly becoming on “normal” computers.

This doesn’t just extend to search results, though — brands need to embrace geo-targeting, too, driving consumers to landing pages that are tailored to their location — whether that is with store information, products shipped to that area, or other customization. This is getting easier for brands to execute — alongside IP lookups, there’s a W3C initiative that HTML5 supports to develop a standard way for browsers to determine the user’s location after they opt-in to providing that data — so there soon won’t be any excuses. Firefox users can try it here; Chrome and Safari support it already, too.

Landing Pages

As well as localizing page content, brands will need to look at how well their pages work on the browsers and operating systems on tablet computers — some sites simply don’t work well, or at all.

Take Google Reader for example — it relies on a lot on scrolling up and down lists of feeds and within articles; but the scroll bars simply don’t always work when using the touch screen of the iPad, resulting in the user grabbing the whole browser window by mistake. This is a Google issue not an Apple one; other sites with some (but less) scroll bars are fine. Google have assumed that everybody has a mouse; a contrast to using Gmail on iPad, which has a well-designed interface suited to touch screens.

I’ve also noticed a few brands customizing the iPad keyboard in their apps, for example moving the @ key onto the first keyboard layer if the app requires it a lot. Little touches like this make apps and websites a joy to use — as opposed to a nuisance.

Time to Plan

Table computing is, of course, in its infancy and I’m not advocating widespread website redesigns for this device category over night. Brands that offer products particularly suited to the leisure-time orientated nature of the iPad should consider developing apps; most brands should concentrate on fixing any glaring bugs with their website on tablet computers while monitoring their analytics and market research reports for the growth of tablet computing. Now’s the time to plan for the future and ensure you have the CMS infrastructure and analytics capabilities to set up device-specific paid search campaigns and landing page in future.

Brands will need to learn how to offer a rich experience on tablet devices — or risk providing consumers with a poor experience they’ll associate with the brand across all devices.

 SEW logo

What’s Next for Search, SEO?

July 7th, 2010 by Gareth Owen | Tags: , , , ,
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Gareth OwenBy Gareth Owen, Search Engine Watch, June 30, 2010

One of the points that will be high on the agenda at this year’s Online Marketing Show will be that the web has finally graduated from our PC monitors and now exists firmly in the air around us, waiting to be accessed at any given moment. Internet usage on mobile devices is now growing at the rate that was predicted some three or four years ago, making this year definitely, officially, the year of mobile… hooray!

It’s not all about mobile. Any number of devices during the next decade and beyond will be able to access the wonders of the Internet, and all of them will need to be able to search and quickly retrieve the information or websites that people are looking for. This is where search engines need to think about how their interfaces and results will work on any number of new devices.

Even on the biggest, prettiest smartphones, Google’s search results don’t fit on the screen, removing the majority of paid search listings that make up so much of Google’s revenue. If everyone were to use mobiles only to search for info, Google might even go bankrupt!

Google has a separate index for mobile devices, so it’s not as though they haven’t thought about this. But as the web becomes ever more accessible, two questions remain:

1.How will search engines really help users find what they’re looking for, especially on the smaller devices?
2.How will they continue to know what are the most important results for natural search?
The second question is particularly important for SEO. So much of what we do boils down to ensuring that the myriad of connections on the internet make it clear that our sites, or our clients’ sites, are viewed by the search engines as important. Not only important, but important for specific themes and keywords, and we manage this using techniques on and off the website itself.

So how does that change when people are using the Internet in different ways via different devices and potentially being given different results depending on what device they use? How will search engines know what is important, or whether something is more important for a mobile user than a tablet or laptop user?

There are still a lot of “ifs” involved here. Ultimately, the search engines might feel that what exists now is good enough to tell them which are the most important sites.

In SEO we’ve become accustomed in more recent times to viewing off-site optimization techniques as having the biggest impact on rankings. But perhaps there is an argument that for each device you will need a site specifically optimized for each different version of Google. Google for mobile, Google for smartphone, Google for tablets — each version might prefer different types of web property to display higher in the listings.

Ultimately, there isn’t a definitive answer right now. However, in the near future it’s likely that SEO will not only encompass social media (that’s if you believe it doesn’t already), but SEO teams may well need to ensure their skill-sets include a large degree of developer knowledge specifically for ensuring websites are compatible with multiple devices.

SEW logo

Is Retargeting Ready to go Mainstream? (Part 2)

June 14th, 2010 by Duncan Parry | Tags: , , , ,
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Duncan ParryBy Duncan Parry, Search Engine Watch, June 4, 2010

In part one, we talked about factors that should drive the adoption of retargeting (also referred to by Google as “remarketing”). Now we’ll examine the limitations of Google’s offering, other tools, and some thoughts on how marketers can embrace retargeting.

Digital Getting Wiser

The growing maturity of the digital industry, and the level of knowledge within agencies and marketing departments, is an important factor here, too.

Most marketing departments have an awareness, if not in-depth knowledge, of search and display. Increasingly, campaigns are analyzed across channels as tools like MediaPlex, tag carriers, and a number of independents provide the ability to analyze the consumers full journey path during a cookie period — from first impression, to first search, to last search, and the traditional last click.

Once marketers know consumers visiting Site A are likely to search and buy their products and have planned their display and search campaigns to leverage this trend, the next obvious step is to look at where drop-offs are occurring — which consumers are searching, but then not buying — and what sites can they be reached on with retargeting?

Third-Party Tools

Google’s offering enables this sort of tactic, but only for sites with AdSense ad units on them. Using a third-party tool like MediaPlex or DoubleClick Boomerang as well, brands can run this sort of activity web-wide. Not just retargeting to “lost” prospects who didn’t convert, but targeting existing customers with cross sells.

Once you’ve dropped a cookie that tells you things about the visitor/customer, your only constraints are your budget and ideas. No doubt, other tools providers are scrambling to introduce this functionality if they don’t already have it.

Display’s New Best Friend?

Google’s announcement also included one other piece of important information: it’s not just for search. Once you’ve added a piece of code to pages on your website, you can retarget consumers who visit the site through any source:

  • Sending a customer CRM e-mail out? Retarget customers who click but don’t buy with a display ad.
  • Have a members-only area? Retarget recent log-ins with a new product.
  • Receiving a lot of direct traffic as a result of a new TV campaign? Don’t let your competitors suck up sales from the interest you’ve generated — run a display campaign featuring the TV ad tailored to people who have visited the site but dropped out mid-shopping cart, with your order line phone number in the advertisement.

All of these options could make retargeting display advertising’s new best friend, a shot in the arm that could cause brands to fundamentally re-examine the interaction of search and display, and to remember a basic fact when planning: consumers don’t operate in silos, and neither should we as marketers.

 SEW logo

Who Does Your SEO Team Speak to?

June 14th, 2010 by Gareth Owen | Tags: , , , ,
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Gareth Owen

By Gareth Owen, Search Engine Watch, June 2, 2010
The biggest obstacle with actually integrating SEO activities with other business functions is that SEO people don’t talk to other teams enough.

This isn’t as harsh a criticism as it first sounds — we’re all busy in agencies and passionate about the subject and clients. Time is at a premium. So it isn’t as easy as just saying that SEOs are antisocial hermits tucking themselves away in corners.

Good SEO doesn’t happen in a vacuum, as we all know. There are many ranking factors that are specifically aimed at ensuring SEO happens as part of a natural online marketing presence and not just a focus on the one goal of getting traffic from Google.

Happily, there is a big plus side to this for digital agencies, as a good display campaign, affiliate campaign, and social media campaign will all help your SEO progress for a range of reasons. Here’s a quick list of considerations for SEO teams.

Speak to Your Display Team

Always try and negotiate content hosting arrangements with media buys. If you’re buying banner ads on a site, then see if they will also host press releases or product reviews with backlinks.

Alternatively, ask your display/media team for their list of contacts at key industry sites and see if you can negotiate a deal separately.

Finally, see if you can put clean links within display ads so that all ad placements pass direct value back to the client’s site.

Speak to Your Affiliate Team

If you’re running a good affiliate campaign, see if you can negotiate clean links or content hosting alongside your affiliate links. Some sites already add a clean link as well as a standard affiliate link as a matter of course.

See if you can get a list of affiliate contacts and negotiate deals to put useful content on their sites — good quality product reviews, for example, can be of real interest.

Speak to Your Social Media Team

More SEO Advice
•Search Engine Optimization is Unfair
•Breaking the Single Keyword Obsession in SEO Campaigns
•Powerful SEO Content: Understanding Breadth of Coverage
It may be jumping the gun slightly, as there is no conclusive data or any confirmation from Google, but I’ll join the ranks of SEOs already going with this. A well-run social media campaign will have SEO benefits. If you can get people talking about your special offers on LCD TVs for the World Cup, then you will rank better for related keywords.

One of the benefits of a well-run social media campaign is that key influencers will be identified and directly engaged. Get your social media team to help you out by trying to get that all-important content onto the key blogger sites.

These are some simple solutions to the age-old problem of getting links from important and relevant sites. And remember, if you’re extra charming, you might even get other teams to get those links for you — double whammy!

SEW logo

A few thoughts on the iPad…

June 4th, 2010 by Jocelyn Bull | Tags: , , , ,
Posted in Blog | 1 Comment »

From Gareth Owen, Head of SEO…

“Calls to action in TV ads will be hugely important for SEO – the iPad will be sat on someone’s lap while they watch TV and it will be SO easy to get them to do a search for ‘LCD TVs’ and click on the Dixons result. Even if it is in P5 you can still ask people to do it – the clickthroughs from that alone are a massive ranking factor.

Beyond SEO, I think this does cement a whole new way of advertising to people on TV – ‘Download our app now’, ‘play our quiz game now for 10% off’. 

What the iPad really introduces, more than anything else is the world of micropayments. If someone asks me to put in my card details to pay 60p so I can view some content I won’t bother. If it asks me to do it through my iTunes via a one-click ordering system, I might. The success of this can be demonstrated by Amazon, with an enormous conversion rate and sales via the mobile version of their site that would put anyone to shame.”

From Betina Bell, Account Manager…

“As its mobile predecessor experienced, the announcement of the iPad has come under intense scrutiny for all its perceived failings as a kind of computer, kind of mobile. However, what these non-believers fail to comprehend is that it isn’t masquerading at all. In fact, it is plugging a gap and fulfilling a demand where there previously was none – an achievement in itself. Providing wider accessibility with its simple aesthetic and promising covetability from those around you, including, albeit through gritted teeth, those disapproving non-believers.

For Display, it remains to be seen whether it will enjoy the same success and cult status as its smaller kin. We’ll be eager to segment and target to understand the demographic of its users and keen to see how advertisers react to its lack of Flash support. Our challenge as marketers is how to engage users, if this is to be a coffee table product. Given that the first model doesn’t allow a machine to machine connection, the iPad is very much challenged by the all-consuming TV.”

Steak’s Bruce the Bull supports charity runner

May 24th, 2010 by Jocelyn Bull | Tags: , , ,
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Fitness and glory. That was why I signed up for the Scottish Half Marathon. Not charity, I’m ashamed to say. But as the event drew nearer I needed something to stop me chickening out of this (to quote the race pack) ’serious athletic undertaking’ and decided to raise money to support the special school that my lovely godson goes to, called the Battledown Centre in Gloucester (more info on my JustGiving page).

With the support of lots of generous Steak people I raised over £1600, and completed the race yesterday in two hours and five minutes. And Steak’s mascot, Bruce the Bull, was there at the end to congratulate me!

Jocelyn (Bull) and Bruce (the Bull)

 

Jocelyn Bull, Marketing Director